We appreciate your interest in our website and/or applications (hereinafter our “services”). Privacy protection is very important to us and we are committed to protecting you and respecting your privacy. This privacy notice sets out information about how we collect, store, process, transfer, share and use data that identifies or is associated with you (hereinafter “personal information”). It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “Accessing and Correcting your personal information” section.
For the purposes of the applicable data protection legislation (including the General Data Protection Regulation), NYSORA is the data controller of personal information we hold about you.
1. Personal information we collect about you
We collect personal information about you when you voluntarily submit information directly to us, or our services. This can include information you provide to us when you complete a registration form, purchase any registration/admission items to our events, subscribe to our services, purchase our educational material, correspond with us, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to a survey or visit our booth at exhibitions.
The list below sets out the categories of personal information we collect about you and how we use that information.
Contact details: We collect contact information such as your name, your email address, your telephone number and physical addresses associated with any registrations you place using our service.
Booking Information: When you book a registration/ admission item through our platform we may need to collect additional information required to process your booking including passport numbers, information about any disability you have, and dietary requirements.
Comments and opinions: We will record comments and opinions you express when responding to surveys. Generally our surveys are anonymous, therefore personal information is not disclosed.
Payment and transaction information: We keep records of the registration/admission items you purchase from us and the payment method you use for the transaction. We will use payment and transaction information to process payment for any item you purchase from us. Although we keep records of any transactions you make through the services, we do not store any financial details such as your credit card numbers as we use a third party payment provider to process any payments you make through the services.
Your preferences: We hold information about the preferences you set for notifications, marketing communications and how our services are displayed to you.
Information about how you use and connect to our services: We collect information about how you use our services such as the pages you view on our services, the time you access our services and how long you use it for, and any selections and choices you make when using our services.
Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location. We will not collect or track your exact location without your consent. Where necessary we will seek your consent before using information about your exact location.
All personal information: We will use all the personal information we collect to monitor and improve our services, and our procedures and processes. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on our services.
2. How we use your personal information, and what our legal basis is for this use
We process your personal information for the following purposes:
To fulfil a contract or to take steps linked to a contract. This is relevant where you book a registration/ admission item with us. This includes:
- Verifying your identity
- Processing your payments and bookings and passing the information on to the relevant third parties such as hotels, and appropriate public authorities as necessary to complete your arrangements.
- Communicating with you about the services we provide and about queries, issues or concerns you or other users have
- Providing customer services and support
- Using personal information about you that is contained in private messages sent to us by other users to fulfil and deliver booking receipts and to respond to any query, issue or concern they raise.
As required to conduct our business and pursue our legitimate interests In particular we will:
- Send you electronic marketing communications in accordance with your marketing preferences
- Use your comments and opinions to address your queries, issues and concerns and improve our service.
- Use your preference settings for the purpose of providing notifications and sending marketing communications.
- Use an approximate location to ensure content on our services is relevant to the area, city, state or country you are using your device in
- Monitor use of our services for the purposes of detecting and preventing fraud or crime
- Use your personal information help us develop new products and services
Under certain circumstances, where you give us consent, we will:
- Identify your location for the purposes of tailoring admission items to you
- Place certain cookies and use similar technologies subject to consent requirements.
For purposes which are required by law, such as requests by governments or law enforcement authorities conducting an investigation.
We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving our services and developing new products and features.
3. Information we share with third parties
We may share your personal information with the following parties:
- Companies in the same group of companies as us: our subsidiaries (i.e. any organisation we own or control) or our holding company or ultimate holding company (i.e. any organisation that owns or controls us) and any subsidiaries they own. These companies will only use your personal information in the same way as we can under this privacy notice.
- Hotel operators: we will share personal information which is required by the hotel operators in order to arrange your booking.
- Service providers and advisors: third parties who provide a service to us. For example, third party service providers help support our IT infrastructure, process payments from you on our behalf, develop analytical information for us about our products, services and marketing and provide professional services such as legal and accountancy services. These third parties will only be allowed to use your personal information in accordance with our instructions and will be required to keep your information secure.
- Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or to whom we need to disclose your personal information to protect our rights, property or safety or to protect the rights, property or safety of others. For example, we may provide information to the United States Customs and Border Protection agencies if you are travelling to the USA. We may also disclose personal information to third parties to help detect and investigate illegal activities and breaches of any agreement we have with you.
We may provide third parties with aggregate statistical information and analytics about users of our services but we will make sure no one can be identified from this information before we disclose it.
4. Marketing and Advertising
Most marketing messages we send will be by email but occasionally we may also contact you by post or phone. If you do not want to receive, or wish to reduce, marketing messages from us, you will be able to tell us by emailing firstname.lastname@example.org.
You can also change your marketing preferences at any time by following the instructions outlined below.
Email – click on the unsubscribe link at the bottom of our marketing emails.
5. Storing and transferring your personal information
Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see our cookie notice below.
Security: we implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage.
International Transfers of your Personal Information: the personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in. Data may be transferred from the EEA to the USA, principally due to our offices in those countries being able to access data, but also for the purposes of hosting our website servers on which data is held. If you register in a destination outside of the EEA, your information will also be passed to the relevant hotel providers in such destination. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy notice. Where information is transferred outside the EEA and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor’s Processor Binding Corporate Rules.
6. How Long we keep your personal Information
Where we process registration data, we do this for as long as you are an active user of our services and for a short period of time after this.
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future. This record will be kept for as long as we retain your personal data in accordance with this section.
Where we process personal data in connection with performing a contract, we keep the data for 6 years from your last interaction with us. This includes any correspondence that you have had with our customer services team, so that we may resolve any complaints that are made.
7. Accessing and correcting your personal information
You have the following rights in relation to your personal information:
(i) the right to be informed about how your personal information is being used;
(ii) the right to access and receive a copy of the personal information we hold about you;
(iii) the right to request the correction of inaccurate personal data we hold about you;
(iv) request for your data to be shared (ported) to another controller; and
(v) to request the blocking, restriction or deletion of your personal information.
In addition, you have the right to object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). To exercise any of the above rights, or if you have any questions relating to your rights, please contact us at email@example.com.
If there is personal information which you think we hold, please contact us using the contact details set out in the “Contacting us” section below. Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work, or where you believe a breach may have occurred.
8. Links to third party services
Our services may, from time to time, contain links to and from third party web services of our partner networks, advertisers, and hotels. If you follow a link to any of these web services, please note that these web services have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those web services.
9. Changes to this Notice
We may update this privacy notice from time to time and so you should review this notice periodically. When we change this privacy notice in a material way, we will update the “last modified” date at the bottom of this privacy notice. Changes to this privacy notice are effective when they are posted on this page.
10. Notice to you
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our services. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy notice.
11. Contacting us
If you want to get in touch to ask any questions about this notice, your privacy and your legal rights, please contact us at: NYSORA, 2585 Broadway, Suite 183, New York, NY 10025, USA, and at firstname.lastname@example.org